FAQs
Return Policy
What is Huha's Return Policy on Undies?
We accept returns on unworn, unwashed undies within 20 days of delivery for store credit. Due to the nature of our products, we cannot offer returns on any undies that have been removed from their packaging and those that are returned without the original packaging.
We recommend removing just one pair from its packaging first, with one wear and one wash to determine the correct fit before opening the others.
LONG BOXER, MID BOXER, BODYSUIT + BIKE SHORT*
We allow you to try on these styles once when they arrive to ensure the fit is correct, with a clean pair of underwear underneath. If you wish to return the piece(s) for store credit within 20 days of delivery, please return it to us in the original packaging and condition you received it.
To start your return, please proceed to our return platform by clicking HERE.
You can find our return policy and customer responsibilities by clicking HERE.
Please reach out to our Customer Care team at [email protected] for sizing support; we are happy to work with you to find the best fit!
What is Huha's Return Policy on Bras?
We recommend using our sizing chart to find the best fit.
If you are unsure of your size, please get in touch with our Customer Care team at [email protected] and we'll help you with sizing support!
We allow you to try on our Bralettes, Bras & Tops once when they arrive to ensure the fit is correct. If you wish to return the piece(s) for store credit within 20 days of delivery, please return it to us in the original packaging, ensuring that it is unworn, unwashed, and please watch out for deodorant stains!
You can initiate your return by clicking HERE and review our return policy, including customer responsibilities by clicking HERE.
Can I exchange my item?
Currently, we are not able to accommodate exchanges. Given that we are a small business with limited inventory, we have implemented a policy of offering store credit for returns to better handle our inventory levels.
We understand that exchanges are helpful, and we hope to implement them as our business grows; thank you for your kindness and understanding of our current procedures.
Please connect with our Customer Care team at [email protected] regarding your return and desire for an exchange; we are happy to work with you!
Product Questions
What fabric are Mineral Undies made of?
Our lining fabric is a unique blend of TENCEL™ Lyocell and smartcel™ sensitive with natural mineral, zinc oxide.
TENCEL™ Lyocell fibers are biodegradable, come from Eucalyptus trees, and are produced in a sustainable closed-loop process with a 99.5% solvent recovery rate. Our special blend has a small amount of pharmaceutical grade zinc oxide permanently embedded into the fibers. TENCEL™ Lyocell fibers are derived from sustainably managed forests.
TENCEL™ Modal x Micro fibers are mainly manufactured from the renewable raw material beech wood, sourced from sustainable forests in Austria and neighboring countries. In addition, smartcel™ sensitive is made from FSC certified wood.
Why zinc oxide?
Smartcel™ sensitive is an innovative fiber permanently embedded with zinc oxide. Zinc oxide possesses antibacterial and odor-reducing properties to protect the garment and ensure long-lasting performance. It also improves the fibers' resistance to odor and infection-causing bacteria, which grow abundantly in synthetic fibers. This may reduce your exposure to bacterias linked with vaginal infection and skin irritation.
How long does the zinc last for?
We have tested our undies in third party labs, and efficacy of the zinc oxide remains strong even after 100+ washes.
How should I wash my Mineral Undies?
Our natural and zinc-infused fibers are more sensitive to being damaged by tumble drying and heat exposure.
We recommend washing in a gentle cycle or handwashing with cold water (ideally inside a wash bag and without bulky, rough items like towels) and hanging or laying flat to air dry.
This is a gentle and effective way to maintain your undergarments' quality, fit, and longevity and helps prevent damage, shrinkage, and distortion, which can occur with tumble dryer usage.
Style Comparison: Cheeky vs. Bikini
| Cheeky | Bikini | |
| Bum Coverage | Medium Coverage | Full Coverage |
| Rise | Lower Rise | Mid-Rise |
| Waistband | Flexible, fabric waistband | No waistband |
| Front Style Lines | Yes | No |
| Inner Gusset Coverage | Full coverage, front waistband to mid-back bum | Mid coverage, above pubic area to mid-back bum |
| Sizing Recommendation | True to size, if between sizes, size up | True to size, if between sizes, size down |
| Base size of measurement | Hip | Hip |
Style Comparison: Thongs
| Thong | Low Profile Thong | High Rise Thong | |
| Style | Comfort | Less Seams | Less Seams |
| Rise | Mid Rise | Low-Mid Rise | High-Rise |
| Waistband | Flexible, fabric waistband | No waistband | No waistband |
| Front Style Lines | Yes | No | No |
| Inner Gusset Coverage | Full coverage, from front waistband to back tailbone | Full coverage, from front waistband to back tailbone | Full coverage, from above pubic region to back tailbone |
| Sizing Recommendation | True to size, if between sizes, size up | True to size, if between sizes, size up | True to size, if between sizes, size down |
| Base size of measurement | Hip | Hip | Waist |
Style Comparison: Brief vs. Boxer
| Brief | Boxer | |
| Bum Coverage | Full Coverage | Full Coverage |
| Rise | High Rise | Mid or High Rise |
| Waistband | Flexible, fabric waistband | Flexible, fabric-enclosed elastic waistband |
| Front Style Lines | Yes | No |
| Inner Gusset Coverage | Full coverage, front waistband to mid-back bum | Mid coverage, above pubic area to mid-back bum |
| Sizing Recommendation | True to size, if between sizes, size down | True to size, if between sizes, size up |
| Base size of measurement | Waist | Hip |
Shopping with Huha
What are Huha Rewards?
Huha rewards is our loyalty system whereby we celebrate our online customers by rewarding them with points every-time they shop or support Huha.
Redeeming Huha Rewards
Once you are logged in, you will see your rewards balance, and then you can select 'ways to redeem.'
You can use your points towards your next purchase; a discount code will be generated which you will need to enter at checkout under "discount code or gift card".
How much money are points worth?
Every 500 Huha points is equal to $5 off.
I have ordered before but don't have a rewards account, can I still get my rewards?
Yes you can, if you sign up for rewards using the email address you previously ordered with your order points with automatically be added into your profile, and be redeemable right away.
How can I earn Huha Points?
Signing up to Huha rewards - 100 points
Every $1 spent - 2 points
Share us facebook - 50 points
Follow us on Instagram - 150 points
Write us a review - 200 points
Attach a picture to your review - 50 points
What is a Mixed Bundle Builder
At Huha we appreciate you stocking up on undies and helping us to reduce our impact on the environment. Rest assured, you will likely want more than one pair!
The bundle discount is automatically applied when the items are added to your cart, discounting the total price of each eligible item.
We offer the following discounts on our bundles:
- Weekend pack: Save 5% when you purchase two pairs of mineral undies
- Weekday pack: Save 10% when you purchase five pairs of mineral undies
- Full-week pack: Save 15% when you purchase seven pairs of mineral undies
Please note that the bundle discounts apply exclusively to our core mineral undies and at this time, do not cover our longer-length boxers.
Get support
- Contact usDon't feel like chatting? Send us an email instead and one of our Customer Care Representatives will get back to you as soon as possible, typically within 2 business days.
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