# wearhuha

> Public Help Center articles for wearhuha.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [Can I cancel an order once it has been placed?](https://help.hu-ha.com/en-US/can-i-cancel-an-order-once-it-has-been-placed-496110.md): Please email our customer care team (hello@hu-ha.com) as soon as possible with the subject line: CANCEL REQUEST. We only have a short window before your order is processed, but we will try our best to accommodate your request. When your order has suc
- [Can I edit or change my order once it has been placed?](https://help.hu-ha.com/en-US/can-i-edit-or-change-my-order-once-it-has-been-placed-498416.md): We are unable to edit the items after your order has been placed on our website. We recommend that you place a new order with your preferred items and reach out to our customer care team (hello@hu-ha.com) for support.
- [I received my order but I am missing an item.](https://help.hu-ha.com/en-US/i-received-my-order-but-i-am-missing-an-item-496128.md): Sorry about that! Please reach out to our customer care team at hello@hu-ha.com with your order details and we'll be happy to help.
- [What should I do if there is an issue with an item from my order?](https://help.hu-ha.com/en-US/what-should-i-do-if-there-is-an-issue-with-an-item-from-my-order-496111.md): If your order arrives and there is an issue with it, please reach out to our customer care team hello@hu-ha.com and send a photo of all the items you received in your order. If you still have the external packaging, please include a photo of the ship
- [What if I received a faulty item?](https://help.hu-ha.com/en-US/what-if-i-received-a-faulty-item-496129.md): Please send an email to our customer care team (hello@hu-ha.com) sharing the following information:
- [Can I have an invoice for my order?](https://help.hu-ha.com/en-US/can-i-have-an-invoice-for-my-order-496124.md): For a copy of an invoice that is more suitable for printing, please contact our customer service team at hello@hu-ha.com.
- [Can I change my address on an order once it has been placed?](https://help.hu-ha.com/en-US/can-i-change-my-address-on-an-order-once-it-has-been-placed-498409.md): We only have a small window to make this adjustment, so please reach out to our customer care team (hello@hu-ha.com) as soon as possible sharing the correct shipping details. Once an order has been fulfilled, we are unable to accommodate this request
- [My order is marked as delivered, but I can't find my package.](https://help.hu-ha.com/en-US/my-order-is-marked-as-delivered-but-i-cant-find-my-package-498417.md): We have noticed that sometimes the courier sends a delivered notification before it physically arrives. We recommend that you check with other members of your household and/or immediate neighbors. We also recommend looking around your property as the
- [Can I use more than one discount code?](https://help.hu-ha.com/en-US/can-i-use-more-than-one-discount-code-498419.md): You can not combine discounts and promotional codes. To clarify, only one discount code can be applied to your order.
- [What is your Return Policy?](https://help.hu-ha.com/en-US/what-is-your-return-policy-105540.md): Summer Sale. Items purchased from June 28 - July 5 during our sitewide sale will not be eligible for return or exchange. Please double-check the styles, sizes and quantities in your cart before checkout. Need style or sizing support? Contact us here
- [Can I exchange my item?](https://help.hu-ha.com/en-US/can-i-exchange-my-item-105543.md): STARTING A RETURN. Please CLICK TO START A RETURN. Please check out our size chart HERE, and reach out to our sizing experts at hello@hu-ha.com if you have any questions or concerns about returns or sizing; we’re happy to help!. Huha reserves the rig
- [What items are not eligible for return?](https://help.hu-ha.com/en-US/what-items-are-not-eligible-for-return-498370.md): The following items are not eligible for return:. Tip: To determine the best fit and reduce waste, we ask that you unpackage and test just one pair for the first wash and wear. Our Customer Care team is here to help with any size or style questions a
- [How do I initiate a return?](https://help.hu-ha.com/en-US/how-do-i-initiate-a-return-498382.md): Please CLICK TO START A RETURN.We’re happy to offer exchanges or store credit on regular-priced items* within 20 days of delivery.*Marked down sale items (not including our regular bundle discounts) are final sale. To determine the best fit (and redu
- [When will I receive my store credit?](https://help.hu-ha.com/en-US/when-will-i-receive-my-store-credit-498397.md): Once you submit your return, you should receive your store credit to your email right away. The store credit does not expire and can be forwarded as a gift if you like!. If your return requires review, please allow 3-5 business days for processing. *
- [What fabric are Mineral Undies™ made of?](https://help.hu-ha.com/en-US/what-fabric-are-mineral-undies-made-of-105554.md): Our Mineral Undies™ are primarily made from TENCEL™ cellulose (tree-derived) fibers. Our signature lining is made with TENCEL™ Lyocell fibers knit with pharmaceutical grade zinc oxide for its antimicrobial properties. Our body fabric is made with TEN
- [Why zinc oxide?](https://help.hu-ha.com/en-US/why-zinc-oxide-105555.md): Smartcel™ sensitive is an innovative fiber permanently embedded with zinc oxide. Zinc oxide possesses antibacterial and odor-reducing properties to protect the garment and ensure long-lasting performance. It also improves the fibers' resistance to od
- [How long does the zinc last for?](https://help.hu-ha.com/en-US/how-long-does-the-zinc-last-for-105558.md): We have tested our undies in third party labs, and efficacy of the zinc oxide remains strong even after 100+ washes.
- [How should I wash my Mineral Undies?](https://help.hu-ha.com/en-US/how-should-i-wash-my-mineral-undies-105559.md): Our natural and zinc-infused fibers are more sensitive to being damaged by tumble drying and heat exposure. We recommend washing in a gentle cycle or handwashing with cold water (ideally inside a wash bag and without bulky, rough items like towels) a
- [Do you make leakproof or period undies?](https://help.hu-ha.com/en-US/do-you-make-leakproof-or-period-undies-496308.md)
- [Style Comparison: Cheeky vs. Bikini](https://help.hu-ha.com/en-US/style-comparison-cheeky-vs-bikini-160250.md)
- [Style Comparison: Thongs](https://help.hu-ha.com/en-US/style-comparison-thongs-160251.md)
- [Style Comparison: Brief vs. Boxer](https://help.hu-ha.com/en-US/style-comparison-brief-vs-boxer-160256.md)
- [How can I determine the correct underwear size for me?](https://help.hu-ha.com/en-US/how-can-i-determine-the-correct-underwear-size-for-me-496147.md): We recommend checking our size chart and considering your personal fit preference before making a purchase. You can find our size chart by clicking HERE. For higher rise styles, we recommend using your waist measurement, whereas, with low- or mid-ris
- [Are there any product care recommendations to ensure longevity?](https://help.hu-ha.com/en-US/are-there-any-product-care-recommendations-to-ensure-longevity-496146.md): Our products feature natural fibers which are more delicate than synthetic materials. To extend the product's life, we suggest washing them on a gentle cycle (avoiding bulky or rough items, like towels) or handwashing with cold water. For drying, han
- [What are Peach Perks?](https://help.hu-ha.com/en-US/what-are-peach-perks-105586.md): Peach Perks is our loyalty program that rewards you every time you shop, leave a review, or refer a friend! Learn more here. How does it work?. You'll also receive free undies on your birthday and other exclusive Peach Perks offers. I've ordered befo
- [What is a Mixed Bundle Builder](https://help.hu-ha.com/en-US/what-is-a-mixed-bundle-builder-105587.md): At Huha we appreciate you stocking up on undies and helping us to reduce our impact on the environment. The more you order, the higher the discount on each pair!. Rest assured, you will likely want more than one. The bundle discount is automatically
- [How do I access my store credit or use a gift card for purchases?](https://help.hu-ha.com/en-US/how-do-i-access-my-store-credit-or-use-a-gift-card-for-purchases-496139.md): Store credits and Gift cards are sent electronically and do not expire. If you're unable to locate the store credit in your inbox, we recommend checking your spam or junk folder. To apply the Store credit or Gift card to your purchase, you can enter
- [Can I get a discount code?](https://help.hu-ha.com/en-US/can-i-get-a-discount-code-496143.md): To utilize any promotional offers, please follow the url link in the promotional text or email to generate a discount code that you can enter at the checkout page. If you haven't already, you can sign up for our 15% Welcome discount code at the botto
- [What if the item I want is out of stock?](https://help.hu-ha.com/en-US/what-if-the-item-i-want-is-out-of-stock-498421.md): We are sorry to hear that your preferred item is currently out of stock on our website. You can add your email to be notified when it's back in stock by going to the product page, selecting your desired color and size, and then clicking on the Notify
- [What is your shipping policy?](https://help.hu-ha.com/en-US/what-is-your-shipping-policy-501275.md): Following our Black Friday sale and during the holiday period, our warehouse is working through a higher volume of orders, which may result in slightly longer processing times.Please expect up to 5 business days for processing before your order ships
- [What steps should I take if my order has not arrived or is delayed?](https://help.hu-ha.com/en-US/what-steps-should-i-take-if-my-order-has-not-arrived-or-is-delayed-496127.md): We apologize for any inconvenience!. Should you encounter an issue, such as a delay or an issue with the delivery, please contact our customer service team (hello@hu-ha.com). We will inquire with the carrier and provide you with an update as soon as
- [My package was shipped but the tracking has not been updated, what does this mean?](https://help.hu-ha.com/en-US/my-package-was-shipped-but-the-tracking-has-not-been-updated-what-does-this-mean-496133.md): It's not uncommon for there to be a delay in the carrier's tracking information update, especially shortly after the package has been picked up at our warehouse. Often, we notice a lag between 24-72 hours. If there has been a significant delay past 7
- [How can I track my order once it is shipped?](https://help.hu-ha.com/en-US/how-can-i-track-my-order-once-it-is-shipped-496142.md): After your order is shipped, you will receive a shipping confirmation email with your tracking details. You can follow the status of your shipment by visiting the carrier's tracking page using the provided link. Please note that it may take 24-72 hou
- [I made a mistake and used the wrong shipping address. Can I update it?](https://help.hu-ha.com/en-US/i-made-a-mistake-and-used-the-wrong-shipping-address-can-i-update-it-496141.md): If you've entered an incorrect shipping address for your recent order, please contact our customer service team immediately to request an address correction; you can reach us at hello@hu-ha.com. Please share the updated shipping details with us as so